​At Kind Pest Control, customer satisfaction is our priority. We stand behind our services and strive to resolve pest issues effectively and professionally. Because pest control services involve treatment of living pests and changing conditions, results may vary depending on the situation.

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Service Guarantee

• Most of our services come with a guarantee period, during which we will return at no additional cost if pests reappear.

• If you are not satisfied with the results of a guaranteed service, please contact us within 7 days of your appointment so we can schedule a follow-up inspection and retreatment if needed.

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Refunds

• Refunds are generally not offered once a service has been performed, as materials, labor, and time cannot be returned.

• In rare cases where services cannot be completed as agreed, partial refunds may be considered at management’s discretion.

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Prepaid or Recurring Services

• Customers who prepay for quarterly or annual plans may request cancellation.

• Refunds for unused services will be pro-rated based on treatments already completed.

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Exclusions

• Refunds will not be issued if:

  • Recommended sanitation or exclusion steps were not followed.

  • New pest activity is unrelated to the original service.

  • The guarantee period has expired.

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How to Request a Refund or Re-Service

To request a re-service or discuss a possible refund, please contact us:

📧 Email: office@kindpestnj.com
📞 Phone: 856-372-0617

All requests must include your service date, address, and details of the issue so we can assist you promptly.

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